Shipping Policy
What locations do you ship to?
We currently only ship to destinations within the United States.
How long does an order take to arrive once shipped?
All orders are processed and shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Please allow extra time during busy seasons such as holidays as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause unexpected postal delays. Tracking information, including carriers, are provided with every order. Every order is insured. If your package does not arrive you are eligible for a refund or replacement. Please reach out to bastardo.enterprises@gmail.com for assistance.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping and handling to prevent loss. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse; however, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. If a replacement item is not available you will receive a refund of your purchase or store credit.
Are there any hidden customs fees or import taxes?
Depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Imposition of import taxes, duties, and related customs fees are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
Occasionally, delivery times may take longer than our policy states. If this is the case, please contact us as at bastardo.enterprises@gmail.com as soon as possible and we will do everything we can to help you resolve any issues.
